Field service tasks involve coordinating with the back office employees, customers, different departments within the organization and even external vendors. The communication with each channel needs to be perfect in order to provide appropriate service to the end user.
It also involves scheduling, invoicing, tracking, dispatching among various other tasks. A small mistake due to miscommunication or miscalculation can result in great loss for the service provider. The scope of mistake cannot be ruled out when the tasks are done manually at various levels. This is why the need of field service management software was felt.
It also involves scheduling, invoicing, tracking, dispatching among various other tasks. A small mistake due to miscommunication or miscalculation can result in great loss for the service provider. The scope of mistake cannot be ruled out when the tasks are done manually at various levels. This is why the need of field service management software was felt.
Introduction of Field Service Management Software
The introduction of cloud field service software has streamlined the field service tasks to a large extent. It has lowered the burden of back office staff as well as field executives and enhanced the customer experience. This new age software facilitates easy and quick coordination between staff members in addition to offering a host of other benefits.
The demand for field service management software has increased over time as more and more organizations are installing it owing to the numerous benefits they offer. The increase in demand has led to the launch of field service management software by various brands. While some of these offer great service others may suffer from some glitches. If you are trying to look for a perfect one for your business then the information shared here should come handy.
Many organizations shell huge bucks to get field service management software installed and various others refrain from incorporating it owing to the cost involved. If you too have been delaying the process due to budget constraints then we have great news for you! There are many free cloud field service software that offers amazing service to fulfill your basic field service requirements. Here is a list of five of the best field service management software available absolutely free:
Tasker
Tasker is a free field service management software system that helps in carrying out various field service tasks across different industries. It offers real-time data synchronization accessible to everyone involved in accomplishing the field job. It includes several features including route planning, navigation, tracking, scheduling, monitoring, and task assessment. It supports both online and offline mode and can be integrated with other management systems. The free version allows 1-3 users.
Fergus
Fergus is a popular field service management software system that includes many field service management features including scheduling of tasks, managing service requests, maintenance of work order history, tracking, and invoicing. It also allows free lifetime support and access to data.
Fergus works well for various industries. It is apt for small organizations.
Loc8
This free field service management software is available to use for an unlimited number of users. Some of the features this software offers include quoting and invoicing, mapping and calendar, knowledge base and pre-built reports. The software also facilitates the live chat. It is a good field management software system to start with even though the functions it offers are basic. It is limited to only five features but all the mentioned tasks can be accomplished smoothly using this software. The best part is that it allows access to unlimited users, unlike various other free field service management software systems. So, it is apt for organizations with big tech teams.
Taskaim
Field service management can be quite a task for companies providing cleaning services. Taking down customer requests, scheduling tasks, managing the cleaning staff and a lot more is involved and everything needs to be done with efficiency to ensure good customer experience. Here is a field service management software system that has been designed to meet the exclusive requirements of cleaning service providers. It helps in carrying out tasks such as scheduling, tracking work progress, quoting, invoicing and dispatching. It can be integrated with booking calendars.
The software can be used by 1-3 users.
OTRS
OTRS is short for Open Ticket Request System. It is one of the most popular free field service management software. Many organizations have installed its free version to streamline their field services and have appreciated it for enhancing their customer experience. It is loved for its user-friendliness and the efficiency of work it offers. It facilitates intelligent resource management.
These free field service management software is a true value addition for your business. Install these to make the most of the features they offer. You can always upgrade to the paid version of these cloud field service software to gain access to advanced features and handle the field service tasks with greater efficiency.